Ian Stone, Estate Manager at Barnsdale Hall Hotel, uses Novahub to provide guest WiFi throughout the hotel’s leisure and guest facilities.
Novahub has assisted Ian in making the business case to evolve the core WiFi infrastructure, in supporting technical issues and in planning a future evolution roadmap.
In his comments on Novahub’s technical WiFi and support service abilities, Ian says he’d have no hesitation in recommending Novahub to others in the industry as a value-added provider that goes “beyond WiFi.”
Barnsdale Hall Hotel is an independent luxury hotel with a range of accommodation including lodges and apartments. Popular among corporate and leisure clients, the hotel facilities include a spa and leisure club facilities, restaurant and bar, business conference services and wedding packages.
WiFi is provided to guests wherever they may be within the buildings, grounds, accommodation, spa facilities and conference suites.
The hotel management recognises that good quality WiFi is key to guest experience.
We spoke to Ian Stone, Estate Manager at Barnsdale Hall about his experiences of working with Smart WiFi services provider Novahub.
When Ian Stone took up his role at Barnsdale Hall Hotel, the WiFi infrastructure – provided by Novahub – was already in place.
However following installation of the system, it had not been substantially upgraded.
Seeing no reason to replace the existing infrastructure or find alternative supplier, Ian contacted Novahub in order to understand and familiarise with the configuration and layout of the WiFi network and to plan a roadmap to evolve the WiFi provision around the hotel.
Surveying the site
Ian knew from his previous experience – part of which was with a large international hotels group – that business and leisure hotel guests expect good quality WiFi.
WiFi not only influences or impacts on the experience of guests while at the hotel; it can also be a driver of return bookings.
At the Barnsdale, WiFi is provided not just to guest accommodation, but in areas such as the leisure centre reception, bar and snooker room, and for business guests, throughout the conference facilities.
In order to continue providing free, high quality WiFi to all guests, Ian saw the need to survey, assess and upgrade the WiFi infrastructure in key areas of the hotel.
Working with Novahub
Ian was pleased to learn that the Novahub team could be a knowledgeable and experienced partner for him as he planned the further updating of WiFi infrastructure.
Of particular interest, Novahub added value by offering insights beyond the WiFi technology to the business value of WiFi, and how and where it could be deployed around the hotel site and grounds.
When asked for support, the Novahub team proved highly responsive, for example being willing to help out at short notice following a power outage in part of the hotel.
Dependable and reliable service
Speaking of Novahub’s customer service and technical WiFi abilities, Ian says:
“Simon, Matt and the team at Novahub not only provide a high grade technical WiFi solution, but also understand the business case, implications and opportunities for our hotel.
“The solution they provide is specifically designed and optimised for our site.
“Novahub don’t just offer a ‘one size fits all’ WiFi service. They are highly technically knowledgeable, yet they explain technical issues and concepts in layman’s terms.
Value and benefits beyond WiFi
A key aspect of Novahub’s service is that CEO Simon Osborne is keen to help Novahub customers see beyond the core value of WiFi to further operational and revenue generating value.
With Novahub’s frictionless smart WiFi, high quality WiFi can become a valuable differentiator for hotels and other venues, helping to drive:
- High levels of customer satisfaction
- Additional streams of revenue e.g. in upselling services such as dinner reservations, beauty treatments and excursions to guests during their stay
- Improved operational efficiency, e.g. paperless billing, check in and check out.
Novahub can also offer anonymised insights and reporting into WiFi location and traffic usage around the hotel.
Summing up his thoughts on Novahub, Ian Stone says: “I don’t give recommendations lightly, but if anyone in this industry were to ask me for a recommended WiFi service provider, I would tell them to go and talk to Novahub without hesitation.”
Contact Novahub on 01223 661310 or email us at firstname.lastname@example.org to order a free site survey (depends on location) or Wi-Fi site evaluation to discover how your existing Wi-Fi systems can be improved. If you want to know more about effective Wi-Fi provision right now, then download our Buyer’s Guide to Enhancing Customer Experience with Smart Wi-Fi.