Business WiFi support options
Total customer support for installed Novahub WiFi systems.
Novahub WiFi support comes with a range of service and support options.
12 Months RTB Warranty.
Our Return To Base (RTB) Warranty is automatically included for 12 months.
This includes telephone support or you can opt for our professional installation which includes priority telephone support.
Pay-As-You-Go engineer call-out.
On-site business WiFi support is provided by our Call-Out service, which is available to cover faulty system components.
This is available on a pay-as-you-go basis, and can be initiated through Telephone Support, allowing you to pay for the support you need when you need it.
Alternatively, if you are looking for a fixed cost WiFi support service, opt for our fixed Annual Support Package, which may cost less than two site visits.
Novahub professional WiFi installation.
If you opt for us to carry out a professional WiFi installation, or you order a WiFi solution with inclusive installation, additional benefits are available:
- Guaranteed coverage target
- Hassle free deployment
- Optimum WiFi coverage through professional survey
- Integration into any existing equipment
- Professional installation standards
Extended flexible WiFi support options.
Business WiFi support can be enhanced by extending it to our On-Site Warranty. The support period can also be extended to 2 or 3 years.
Guaranteed response times (SLAs) are available, starting from Next Business Day response to 4-hour response times.
Option for advanced remote 24/7 monitoring for instant WiFi support.
For real time monitoring and reporting on all key components in your solution we recommend this option.
Monitoring can be accessed locally on the gateway controller and remotely on a 24/7 basis at our operations centre.
This approach allows us to react far more quickly to any issues which may arise, and keeps your WiFi service up and running.